| Job Location | Dubai, United Arab Emirates |
| Education | Diploma; Graduate; Engineering Graduates/PG |
| Salary | Not Mentioned |
| Industry | IT - Hardware |
| Functional Area | Not Mentioned |
Experienced and results-driven Service Delivery Manager with over 14 years of expertise in managing and delivering complex IT infrastructure services, including Data Center (DC), Networking, Cybersecurity, End-User Computing (EUC), and Cloud Solutions. Proven track record of leading cross-functional teams, driving service excellence, and ensuring alignment with business objectives in fast-paced and dynamic environments. Adept at building strong client relationships, optimizing IT operations, and ensuring compliance with SLAs and ITIL frameworks. Currently seeking a challenging opportunity in Dubai to contribute strategic leadership and technical expertise in a forward-thinking organization.Key Competencies:IT Service Management (ITSM & ITIL)Data Center & Cloud Infrastructure (AWS, Azure, Hybrid)Network & Security Operations (Firewall, IDS/IPS, VPN, etc.)End-User Computing (VDI, MDM, Desktop Support)SLA Management & Service ReportingIncident, Change, and Problem ManagementVendor and Stakeholder ManagementProject Delivery & Transition ManagementBudgeting & Resource OptimizationISO/ITIL/GDPR/SOC2 Compliance
Keyskills :
IT infrastructure services including Data Center (DC) Networking Cybersecurity End-User Computing (EUC) and Cloud Solutions.
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