| Job Location | Dubai, United Arab Emirates |
| Education | Graduate;PostGraduate;MBA/ManagementPostGraduates |
| Salary | Not Mentioned |
| Industry | Administration/CommercialOperationsCorporatePlanning/Consulting |
| Functional Area | Not Mentioned |
Service Delivery ManagerJob Location: Dubai, United Arab EmiratesSalary: AED 25k - 25kJob Responsibilities:?The Service Delivery Manager is responsible for the day-to-day management of people, customer requests and systems to ensure KPIs and Service Levels are met?The keys to success are the ability to operate in a fast-paced environment and being resourceful to meet the ever-changing needs and demands of customers?Collaboration and coordination will be essential between management and peers worldwide as well as functional heads such as Sales, Finance, PartnershipsThe key client segments are:?Banks: Private Banking, Wealth Management, Credit Card Issuing Banks?Credit Card and Insurance Organizations?Telecommunications, Automotive, Airline, Hospitality, Premium Retail, etc.Required Work Experience/Knowledge:?Experience working at a management level within the lifestyle or concierge environment?Experience working at a management level for minimum 2 years?Experience in a management role of an operational department (minimum 15 people)?Experience working in a call centre operational environment?Client account management experience?Geographical awareness and cultural sensitivity?Previous Learning & Development experience within an operation or technical environment?Project Management experience is an advantage?Concierge, Hospitality, Luxury, or another similar sector operational background (e.g., logistics, security, shared service)?Working knowledge in MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Visio
Keyskills :
ManagementServiceDeliveryOperationTeamHandlingGoodCommunicationSkills
© 2023 HireeJobsGulf All Rights Reserved
