Service Coordinator

2.00 to 5.00 Years Dubai, United Arab Emirates 07 Dec, 2023

Job Location	Dubai, United Arab Emirates
Education	Bachelor's degree / higher diploma
Salary	Not Mentioned
Industry	Medical & Healthcare Equipment
Functional Area	Not Mentioned

Policies & Procedures:

Customer Relationship Management:

Interact with customers, provide information about contracts and services of the machines.
Take service inquiry calls from customers and dispatch to the suitable service engineer to address the issue.
Answer the questions of customers regarding the services schedule.
Handle the Customer surveys with the customers and conduct the analyses of the feedback.

Administrative Responsibilities:

Perform all administrative supports such as filling records, maintaining a weekly report from Service Engineers, reporting directly to Line Manager for every circumstance occurred.
Prepare all required documents for HAAD regarding new installation to ensure and provide appropriate customer service satisfaction.
Keep the instruments, customers and service contracts database of all existing customers and updating them regularly.
Prepare the necessary documents for the ISO and the suppliers Audit.

Service Operations Coordination:

Monitor smooth transactions of service operation performed by the Service Engineers.
Monitor the stock of spare parts, consumables and reagents to guaranty keeping the instruments running all the time in good conditions.
Coordinate with the Sales & Accounts Departments to monitor transactions for spare parts orders, invoicing of service contract and payments.
Create the system action (SO, CQ, PO).
Accept the Installation Request Form from the sales team, create the asset and then coordinate with the Service Manager to distribute the task between the service team.

Keyskills :

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