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Service Advisors

1.00 to 10.00 Years   Dubai, United Arab Emirates   06 Jun, 2023
Al Futtaim Group
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryAccounting
Functional AreaNot Mentioned

Job Description

UAE National Service Advisors (Mechanical Engineer) | Al Futtaim Automotive | FAMCOOverview of the roleWe are currently looking for competent & performance drivenÿService Advisors (Mechanical Engineers)ÿto work with our FAMCO Team across the UAE. Service Advisors are the first contact for customers in the Workshop, you are the image builder for the Service Department and present a picture of faith and confidence.ÿÿThis is a full-time permanent role with Al Futtaim Group. It will work 5 days a week with 2 days off.ÿÿWhat you will do

  • Ask Question and record customer requests without delay
  • Collect accurate symptoms of complaints from the customer for quick resolutions at workshop.
  • Empathize and clarify customer requests.
  • Check workshop situation and promise delivery time.
  • Check and ensure accordance of invoice and work performed.
  • Inform customer after work completion and agree pick up time.
  • Clear explanation of the job done and invoice and guide to the cashier.
  • Promotion of value-added services
  • Resolution of Customer concerns at the earliest time and ensures satisfaction.

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