| Job Location | Dubai, United Arab Emirates |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Retail & Wholesale |
| Functional Area | Not Mentioned |
Overview of the role:Service Advisor is the first contact in the Workshop for a customer and provides a window to the workshop. Job holder should be an image builder for the Service Department and present a picture of faith and confidence. What you will do:VEHICLE RECEPTION: Ensure condition of vehicle is thoroughly checked and discrepancies noted and communicated to customer while receiving the vehicle; and record any customer requests.VEHICLE DELIVERY: Ensure proper delivery of the vehicle to the customer and clearly communicate to the customer the jobs carried out.FOLLOW-UP: Follow-up to ensure timely delivery of the vehicle to customer. Check performance and repair quality of car. Ensure customer is reminded about the next service due.COMMUNICATION: Ensure effective personal and telephonic communication with customers regarding charges, approvals and negotiations. Ensure equally clear and concise communication with foreman regarding job.TECHNICAL DECISION MAKING: Establish and confirm customer complaints and decide upon normal / abnormal condition of the vehicle.ESTIMATION: Provide estimates of simple repairs to customer and negotiate repair charges
Keyskills :
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