Service Advisor | CJD | Dubai

3.00 to 5.00 Years Dubai, United Arab Emirates 10 Jun, 2022

Job Location	Dubai, United Arab Emirates
Education	Bachelor's degree / higher diploma
Salary	Not Mentioned
Industry	Accounting
Functional Area	Not Mentioned

About the job:

Attend promptly and greet with a smile
Ask Question and record customer requests without delay
Collect accurate symptoms of complaints from the customer for quick resolutions at workshop.
Empathize and clarify customer requests.
Ensure adequate number of Repair Order as per the business flow.
Ensure proper explanation of the content of work in detail
Check workshop situation and promise delivery time.
Ensure providing proper cost estimate and delivery time to Customer.
Ensure keeping promised time to customers
Check and ensure accordance of invoice and work performed.
Inform customer after work completion and agree pick up time.
Clear explanation of the job done and invoice and guide to the cashier.
Deliver the vehicle in person
Service Revenue Targets
Ensure achievement of given revenue targets
Promotion of value-added services
Customer Satisfaction
Obtain high standards of Customer Service Values.
Resolution of Customer concerns at the earliest time and ensures satisfaction.
Dealer Certification
Ensure Completion of dealer certification requirements.
Prepare and enroll for Skill Contest events.

Keyskills :

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