Senior Waiter/Waitress - Event Centre - Food & Beverage Service

Job Description

As the worlds largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental? brand.Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.If youd like to embrace a wider world of experiences and opportunities, wed like to welcome you to the worlds most international luxury hotel brand.The InterContinental Hotels Group? properties in Dubai Festival City consist of four hotel brands. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the vibrant mid-scale Holiday Inn. In addition to over 1000+ bedrooms, the four properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the 5,000 square meters Festival Arena by InterContinental, the luxurious Spa InterContinental, state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming and full of life to people to join over 900 colleagues who are always finding ways to make every guests experience an enjoyable one. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us.

• Conducting banquet briefings to deliver full knowledge of the overall events, particular allocation, guest expectations, particularly in relation to room layout, decorating stage set up etc. to events personnel, allocation of events personnel, receiving and allocating supporting staff.
• Ensuring function rooms are set up in accordance with customer specifications by supervising setup staff and inspecting rooms prior to events, cleanliness of FOH and BOH,
• Effective planning of the next days? events equipment and staffing, including uniforms, meals, and overall logistics.
• Monitoring overall service for the events, and ensure the grooming and general appearance of personnel conforms to the hotel standard
• Developing team members and casual staff in all different levels and areas
• Communicates effectively to all other departments around the Events Services Operation
• Maintain knowledge of policies and procedures and follow Health and Safety practices at all times.
• Maintain back of the house, front of the house and side work duties for overall productivity of banquet events.
• Ensures a maximisation of financial profit and 100 % guest satisfaction
• Ensures efficiency in all areas through the Events Operation.
• Ensuring that the casual staff is effectively used to get the setup, service, clearance and breakdown done. Colleagues should be taking care of guests & always available on the floor.
• Conducting hygiene check before the event shift on the briefing and proper briefing with information about hotel activities, prioritizing tasks, and assigning task to the colleagues, assigning the deadlines.
• Proper face to face handover between AM & PM shift.
• Debriefing and staff assignment after event.
• Nominating colleagues for Winning ways, thanking them for job well done, giving constructive feedback when they are wrong & explaining them the right way. Coaching colleagues for their development. Ensuring continued training sessions for all areas (Waiter, Bartender, Casuals)
• Utilizing leadership skills and motivation, challenging colleagues to maximize employees? productivity and satisfaction.
• Supervising operations team and maintains high (satisfactory) performance standards among all employees.
• Developing sound decision making in relation to guest satisfaction as well as managing and controlling costs. Developing superior customer service strategies: communicating regularly with guests and ensuring high customer satisfaction, service standards, and enforcing company rules and regulations.
• Promoting positive guest and colleagues relations at all times.
• Checking BEOs, change logs, knowledge of Delphi, Micros, rooms? capacities, setups, storage spaces and service standards.
• General administration

• Communication skills ? guests and colleagues will need to come to you with concerns as well as compliments, so you?ll be easy to talk to
• Fluency in the English language - extra language skills would be great, but not essential
• Your Time management skills will be important to know how to prioritize tasks under pressure
• Ideally you?ll have basic skills of Microsoft Word/Excel
• Flexibility - night, weekend and holiday shifts are all part of the job
• Experience - ideally you?ll have spent at least one year in a similar position in a 5 star property
• You?ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
• Ability to work independently and within a team environment

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