Senior Store Manager - Coldstone Creamery

Job Description

Sales and Customer Focus:? Consider the needs of the customers at all times? Implements a high standard of customer focus within the store? Regularly assesses customer service standards within store? Leads by example in all aspects of customer service? Actively seeks ways to achieve or exceed shop sales targets? Ensures all members of team have an understanding of figures and targets to be achieved? Ensures any promotional offers, regarding stock, are implemented within the? store? Ensures store maintenance budgets are used effectively to maintain smooth running of the storeStore Administration:? Implementation of new Job Scorecard? Regularly audits own store administration and resolve any issues? Implements, within own store, any changes in administration procedure positively and effectivelyPresentation and Management:? To ensure store has the correct stock package and required stock levels to maximize sales potential? Ensures high standard of visual merchandising and maintenance amongst all staff? Effectively communicates any changes in stock or store layout to all members of the team? Ensure that each member follow the retail standard? Maintaining the back store operation and replenishment of the merchandiseStaffing & Team Performance Management:? Monitors/ Manages schedules for salesperson work hours, vacations and days off? Resolves salesperson complaint and concerns and provides ongoing performance feedback, counsels salesperson when necessary? Encourage full participation of salesperson in creating store goals and developing plans? Ensures store portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the Company? Maintain the leave of the staffSecurity:? Ensures security procedures are adhered to throughout the store.? Maintains a high standard of security awareness, regarding stock and money, within store.?Other Job Deliverables:? Carry out corrective action / progressive discipline as necessary? Demonstrate dependability, reliability and punctuality.? Maintain strict confidence of all employee and employment-related information.? Demonstrate the highest level of integrity and ethics in all the decision making process.?Operational Management? Ordering supplies and overseeing building maintenance, cleanliness and security? Accountable for production of Always Fresh standards and waste levels?Financial Management? Using restaurant specific information from the CPP (Continuous Performance Plan), plans and works to budgets, maximizes profits and achieves sales and transaction targets, controls Food/Paper/Labour costs in the restaurant, and administers payrollsPeople Management? Accountable for performance management, including training and developing new and existing team members, and motivating and encouraging team to achieve targets? Sets goals and objectives for his/her team? Ensures ?open door? policy for all team members? Has excellent communication skills; ensures ongoing day to day communication with all shifts through communication log or other means? Provides open communication with Area Manager and Sales Operation Manager? Ensures high standards of guest experience are maintained and demonstrated as a top priority? Implements, and instills in their teams, company policies, procedures, ethics? Handles guest complaints and queries with professionalism and concern? Prepares reports and other performance analysis documentation? Establishes relationships with the local community and undertakes activities which comply with the company?s corporate social responsibility programs? Establishes proper security procedures and ensures the reduction of team member theft and the safety of team members and guests?? Provides leadership and direction around waste management procedures?Health & Safety? Uses or wears personal protective equipment or clothing as required? Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone? Knows, understands and follows safe work practices and procedures? Ensures restaurant has a health and safety program in place? Takes responsibility to ensure that team members are made aware of any hazards and that proper training is completed and documented? Conducts regular workplace inspections? Responds to and corrects unsafe acts and conditions? Reports work-related injuries and illnesses to the appropriate internal and external authorities? Performs accident investigations for all work-related injuries and illnesses? Enforces employee compliance in regard to the restaurant?s health and safety policies and procedures? Initiates performance counseling and takes disciplinary actions for non-compliance in matters related to health and safety? Keeps the Area Manager and Sales Operation Manager inform on any conditions or practices that may pose a hazard to employees? Makes recommendations for improvement to the store?s health and safety practices and program

Keyskills :
Sales Budgeting Customer Focus Auditing Store Management