Senior Solution Consultant

Job Description

Senior Solution Consultant** New * Walk our clients through Genesys solutions via demos, workshops, and presentations to articulate how our applications deliver customer experience transformation and outline benefits for specific users such as agents, supervisors, and administrators. * Genesys Solution Customer Vision: + Understanding the customer experience journey and how the Genesys Solution optimizes and enhances future customer experience. + Presenting recommendations on how the customer should embark on improving the customer experience. + Demonstrating the art of the possible in the Genesys Solution that closely matches the future state of customer experience. + Create or provide documentation, such as Discovery, Architecture & Solution Design Proposals, to ensure a smooth transition to professional services. * Understanding and presenting the high-level business benefit model and ball-park costs for delivery of identified solutions by working closing with an Account Executive and Professional Service colleagues. * Customer Vision Sessions: Sessions to work through existing Customer Journeys and to define where Genesys solutions can be implemented or enhanced to deliver an improved customer experience. These will be workshops with several individuals with the outputs comprising a sub-set of the above or leading to a more detailed Walkthrough. * Owning and supporting the responses in RFXs as needed. * Helping to demonstrate the value of Genesys in our Customer Experience Centre. * Ensuring everything is captured in the pre-sales phase to ensure a smooth transition to professional services and customer success. * Technical knowledge covering associated Contact Centre technologies. * Technical knowledge in some of the following areas, such as VOIP, SIP, Messaging, Carrier Services, Infrastructure, Networking, or Security. * Familiarity with cloud platforms (Amazon Web Services, Microsoft Azure) and cloud application architecture (Microservices, Kubernetes & Docker) is a plus. * Familiarity with Natural Language Understanding (Google, Nuance, Amazon Lex) is a plus. * Experience in articulating the value while presenting any given solution. * Being able to propose a solution that is mapped to business requirements, scoping the customers functional and non-functional specifications, by providing a Solution Proposal, Architecture Diagram, and working with Professional Services to ensure an accurate Statement of Works. * A Senior Solution Consultant must possess strong presentation and writing skills that can facilitate sales with an emphasis on the business and technical aspects and reference a comprehensive understanding of the overall customers objectives * You will be outgoing, energetic & passionate about our solutions, youll be comfortable articulating our solutions and convincing decision-makers. * Desire to become a highly valuable and respected member of a growing team, to foster team spirit, and share knowledge. * Assist with trials and proof of concepts (POC) * Work in a horizontal aspect assisting Sales, pre-sales, support, and professional services to help answer questions related to our solutions and drive success within the region * Travel to partner/customer meetings as required. * Cloud or SAAS-based software Sales are preferred. * Background working within Digital Customer Experience * Experience with Artificial Intelligence, NLP/NLU, Machine Learning is a plus * Experience in covering associated Contact Centre technologies, such as surveys, quality management, recording, workforce management, and iWD. * Basic understanding of programming in Web-based technologies such as Java, HTML, and CSS. * Good understanding of the API (Application Programming Interface) methodologies and benefits. * Understanding the fundamentals of Computing, such as completing a Technology Degree, or undertaking certifications relevant to Cloud, SaaS, or XCaaS. Every year, Genesys delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the worlds leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. VisitSafety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. As our Covid-19 task force and internal teams plan to reopen our global offices, the policies and procedures will continue to be updated.About Genesys:Every year, Genesys orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service , our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.comGenesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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