Interpret, understand business drivers as stated in business cases or change requests - conceptualize into viable solutions.
As domain consultant, work closely with customers (business users, stakeholders) to extract requirement details, apply subject matter knowledge and domain experience to suggest better practices, convert requirement details to specifications.
Partner with business analyst to convert specifications into a design and help build a fully configured, tested and deployable solution; own, engage, and support end to end application change delivery; resolve bugs, defects and issues.
Function as a subject matter expert; develop solution architect talent.
Assist ITBPs and ITSMs in effort, cost or value estimates for business cases or change requests; participate in business need discovery sessions, technology assessment, vendor presentations or other initiatives
Prepare accurate documentation of requirements, specifications, test cases or other areas where documentation is key
Identify and recommend business process changes and better practices ? saving time, cost or effort; convert to solution
Be a scrum master, solutions architect, QA engineer, trainer, or change delivery manager as needed; demonstrate agile, lean, continuous improvement practices throughout work method; develop capabilities within domains of interest
Partner internally (IT) with ITBP, ITSM and PMO to ensure change delivery meets or exceeds customer satisfaction
Partner externally (customer) with stakeholders at various tiers to discuss requirements, present solutions, evangelize better practices, time management, train users, set and manage delivery expectations
Partner externally (vendor) with stakeholders at various tiers to discuss requirements, collaborate in solution delivery, manage and report performance, ensure methodology compliance
Meet KPI targets; support domain leader as backup; actively mentor team
Discuss or present key subjects in user group sessions; support ITBPs and ITSMs on user adoption as needed Develop and manage productivity of a team of 1-8 business consultants.
