Senior Manager - Platforms

Job Description

Dubai Holding Entertainmentcurrently has an exciting career opportunity within DHE Corporate. We are looking to hire a Senior Manager- Platforms responsible for shaping the end-to-end strategy for DHE?s IT Application Platform services. You will create the group of wide strategy and roadmap that supports several change initiatives and service transformation towards delivery of end-to-end application platform services, cloud migration and enabling digital customer and employee experiences through managing and operating a group wide scalable, efficient, secure, and digital IT Applications Platforms infrastructure.Key Accountabilities (Includes, but not limited to the following):Functional

• Leads consolidation of and delivery of group wide IT application platform services.
• Leads transformation of common IT applications used across the group into a set of Platform Services and drive further adoption of cloud for these services.
• Leads creation of application platform user communities across the group to co-define multi-year roadmaps for each of the application platforms, promote collaboration and knowledge sharing and influence senior executives across the group on the overall strategy for application platforms.
• Ensures that these are highly scalable, efficient, secure, and digital enabling platforms.
• Ensures that the group is driving automation and lean processes into the delivery of platform services.
• Ensures reliability and stability of services by establishing, implementing, and automating processes which maintain uptime, introduce new services quickly and with minimal interruptions, and recover services rapidly while minimizing negative customer impact if and when they go down.
• Proactively measures and monitors systems to prevent technology downtimes and liaise with business verticals to solicit feedback to continuously improve outcomes.
• Initiates service improvement plans and strategies to improve reliability, add value and decrease costs.
• Develops a communications framework and approach to ensure all aspects of technology service portfolio performance is being communicated and socialized within all stakeholder communities.
• Accountable for overall budgets and costs for running and managing centralized IT application platforms.
• Leads consolidation and delivery of Business Applications and common shared services across the group.
• Liaise with ERP team at group level to facilitate integrations of applications as required by business and/or operations teams
• Interacts with executive level business leaders to set the vision, strategy, and leadership for IT application platform (ERP integrations included) consolidation, transformation, and service management.
• Implements and leads group wide IT Application Platforms strategy including adoption of cloud and/or SaaS based first approach for all platforms.
• Develops and executes upon a strategy around the delivery of high-quality application platform services and creating a unique and comprehensive experience for all customers and employees.

• Prepares and presents inputs related to organizational/ departmental/ project budgets to the next reporting line.
• Manages and controls the actual cost verses budget on periodic basis and provides financial reports/data related to the department/ divisional/ project?s financial performance.

• Develops and implements policies, procedures and processes for the respective function/department and ensure reviewing and keeping the existing ones updated as part of the ?continuous process improvement?.
• Manages implementation of relevant electronic systems to bring efficiency and effectiveness existing processes.
• Sets objectives/ KPIs/ milestones for the respective department/ function and conduct appraisals for direct repartees on Electronic Performance Management System.

• Ensures that team members are provided learning and career development opportunities by identifying successors within the team, preparing them for the next accountable roles and recommending them for external trainings whenever required in consultation with HR Department.
• Ensures that productivity and service delivery of the department is improved on continuous basis by keeping team members motivated and retained.
• Encourages a culture of innovation and value add; inspiring creative thinking whilst focusing on outcome, putting value and purpose first.

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