| Job Location | Dubai, United Arab Emirates |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Recruitment & Employee Placement Agency |
| Functional Area | Not Mentioned |
Role SummaryIT Operations Manager oversees and directs the day-to-day activities of an organization?s information technology (IT) department, ensuring that systems, services, and infrastructure work reliably and securely. IT operations manager lead teams that overlock, manage, maintain, and enforce an IT infrastructure that is in line with the companys vision and the strategic direction of IT. including managing networks and servers, and monitor system stability and performance. As well as level 1 and 2 Application and Infrastructure support. IT Operations manager and the team reporting to this role will be managing/responsible to maintain/ monitor relationships and SLAs, KPIs pertaining to IT infrastructure and Support vendors as well as those agreed with business. Moreover, will represent the face of IT to the staff of the company and our external Data Providers and Subscribers. A key part of the role will be to create a culture of high customer service quality and prompt response to issues raised.Main Duties & Responsibilities? Manage a team of 3-4 Staff and outsource vendors resources responsible for network and securityoperations, Systems and server?s operations, and data base operations.? Manage, develop, and maintain SLAs and KPIs to monitor performance, service, and quality internally andwith key IT Operation vendors.? Monitor and manage the day-to-day running of our Infrastructure platform ensuring prompt resolution of anyissues that occur.? Evaluate and enhance the companys IT Infrastructure/Operation to meet the growing and/or changing businessrequirements while ensuring our IT Infrastructure investments meets the companys business needs.? Evaluate and recommend to IT management a selection of solutions and services which will support the companys vision and objectives.? Develop close and productive IT Operation Vendor relationships ensuring the company gets the best value for moneyand great service.? Ensure the change management process is followed by certifying sign-off of operational readiness for newchanges introduced to the Production environment (including performance assessment, HW resources,operating manuals, escalation paths, etc.).? Develop and maintain capacity planning procedures and processes to proactively meet business requirementsand growth.? Supervise the installation of HW/Software changes to the Production environment, defining and maintainingthe proper change, release, deployment, and configuration management procedures.? Put in place Production application monitoring processes and systems so that the company has full visibility on thestatus of all applications, including proactive alerts to identify potential problems before they occur.? Build a knowledge management and SOP repository to foster process improvement and knowledge transfer,related to network and security, systems and servers, and databases.
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