Ensure that best-in-class hospitality is provided in welcoming incoming guests in the lobby.
Identify Wait and No-wait status of venue
Find out the occasion and or special occasions, then pass the information on to the Manager on Duty so staff can create a moment that matters
Ensure clear communication with the bay planner to ensure guests are receive at accurate wait time quoted
Work across all stations in the lobby if needed as they assume responsibility for a smooth guest journey from the Welcome at the door, through to handing over a guest to a Bay Host in the bay
