Senior Home Delivery

1.00 to 10.00 Years Dubai, United Arab Emirates 04 Nov, 2022

Senior Home Delivery | Retail | IKEAWhat you will doCUSTOMERS

Provide a positive Home Delivery Service to all customers
Develop and monitor the customer complaints system and various logs in regards to home delivery to ultimately improve overall service
Raise the company?s visibility of competitors through periodical monitoring of the local market

OPERATIONS

Assisting the Home Delivery Manager in controlling and managing the execution of pre-determined tasks within the home delivery department.
Ensuring that the stocks available in the warehouse are sufficient to meet the delivery and assembly requirements.
Preparing appropriate plans and schedules in order to meet Deliver and Assembly needs.
Assisting the home delivery manager in preparing the annual budget for delivery/ assembly needs and goods flow based on the projected annual sales targets provided.
Maintaining the KPI reports and preparing an action plan for those areas of concerns.
Preparing the daily delivery and assembly schedule based on the previous days sales and backlog.

FINANCIALS

Act as Payroll administrator and be a super user for the Staff Management System and generate the schedules using the system.
Ensuring HD cost Budget aligned with agreed yearly budget.

PEOPLE MANAGEMENT & DEVELOPMENT

Motivating the home delivery staff towards achievement of work objectives. Support the home delivery team to achieve their objectives by ensuring they understand the company business plan and objectives.
Be Train the Trainer for the HD department and ensure all the co-workers in the department are trained in Product Knowledge, customer service training, Concept training, H&S trainings.
Support the home delivery manager in managing the team by participating with their recommendations during the Probationary period reviews and annually reviews.
Monitor attendance of the home delivery co-workers and monitor sickness and other absences levels.

Keyskills :

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