| Job Location | Dubai, United Arab Emirates |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Recruitment & Employee Placement Agency |
| Functional Area | Not Mentioned |
Senior Executive ? Field Service (Africa and Middle East)key job responsibilities of Senior executive will be:? Service Planning: - To implement the service plan and sustain continuous business growth. Establish service business intelligence and tracking for Service plan implementation at distributor.ÿ? Service Product Offerings: - Support distributor to implement attractive service product offering (Contracts/ Ex. Warranty/other customized) schemes that are competitive and attractive to our customers in the private, corporate, fleet sector. Support to enhance the penetration ratio at the assigned territory? Customer Retention: - To improve Customer retention through development of service?s offers & accessories proactively by anticipating the changing customer needs and demands based on vehicle age ? Service KPI Management: - Ensure communication with distributors and set specific service KPI targets on yearly basis and track the performance and rotate improvement plans? Service Cost / Pricing: Service cost / pricing study, summarize and support distributor to ensure cost competitiveness in the respective market? Service Marketing ? Plan effective service Marketing campaigns. Plan seasonal and customized targeted campaigns based on the market situation and customer need trend study in each market? CRM - To develop, implement and improve CRM / BDC activities to enhance service promotion activities at distributor? Dealer clinics/Operations audits ? Dealer visits to suggest and implement changes required to achieve higher dealer standards and customer satisfaction.ÿÿ? Support Manager in all aspect of Service planning and business development activities
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