Provide the needed-on time support and troubleshooting for all issues happens in all domains, since connectivity provided through IP.
Do the needful escalation and involve vendors on time affecting manner in case of need, and ensuring adequate follow up and problem resolution within contracted SLAs.
Performing periodic analysis of performance reports and observations to proactively prevent issues from occurring
Overall responsibility that periodic reviews of devices configuration to remove any wrong or unneeded configuration are done
Meeting with service owners as customers to understand their problems and giving proper response for their queries.
Handling daily Trouble Tickets as per du operation policies and scope of work.
Oversee the provisioning of periodic and ad-hoc reports to planning team to help in the capacity planning and future upgrades of service delivery platforms and Data-Centers network.
Providing the needed update for RFO ? Reason for outage (if any)/following up all recommendation to avoid re-occurrence of similar faults till it take place.
Assisting different planning teams/Acceptance Team in all Network Nodes Integrations, propose/attend ATP to assure redundancy, symmetry and best ways of integration are used.
Maintains an up-to-date documentation/diagrams of the existing devices/solutions to help in troubleshooting issues and share them with other technical teams if required
Work closely with planning team(s) on capacity planning, upgrades, and design issues related to existing solutions
Perform periodic health checks, preventive maintenance service delivery platforms and Data Centers network to identify potential problems or loopholes, and testing the redundancy.
Ensure that all network elements and support systems are appropriately redundant and backed up in accordance with agreed policies wherever applicable.
Implement patches and updates of the service delivery platforms and Data-Centers network devices to resolve any existing/potential bugs or performance issues.
Review all the documentation presented by either vendors or Network Development for any new network elements or technologies introduced into the network.
Ensure consistency of network configuration and configuration database
Prioritize & ensure the execution of performance, preventive maintenance related issues as the owner of the platform
Coordinate with acceptance for all the changes in the network and ensure that the knowledge base is updated.
Ensure monitoring and analysis of vendor performance as well as managing the vendor relationship together with the Vendor Management Organization
úÿÿÿÿÿÿDevelop technical reports and documentationúÿÿÿÿÿÿWork on any network disasters, prepare and implement alternative plans and finally restore network to deliver specified service levels.úÿÿÿÿÿÿSupport all efforts for releasing DR run-books in order to allow for successful service restoration in case of crisis.úÿÿÿÿÿÿReview, approve, prepare MOP and implement connectivity CRs for different du business needs
