Senior customer service executive

2.00 to 4.00 Years Dubai, United Arab Emirates 11 Aug, 2024

Job Location	Dubai, United Arab Emirates
Education	Not Mentioned
Salary	Not Mentioned
Industry	Distribution, Supply Chain & Logistics
Functional Area	Not Mentioned

Preparation of quotation and invoices in a timely manner to bill to client
Coordinate with client?s suppliers on cargo collection and source for suitable sailing for the shipment
Follow up with overseas offices for freight rates, booking and shipment status
Promote excellent customer service and ensure satisfaction is delivered consistently.
Complete bookings with carriers and submission of shipping instructions with great accuracy
Build a strong relationship with customer in terms of high confidence level
Communicate and follow-up with customer on the status of their shipments or deliveries.
Understand individual customer?s processes and Key Performance Indicators (KPIs).
Achieve and monitor customer?s monthly Key Performance Indicators (KPIs) closely.
Comply with company?s standard operating procedure (SOP) and quality policy.
Communicate with superior to improve department processes.
Perform any other tasks as and when assigned by the superior.
prepare the SOP for each client & file it .
Provide customer?s report and company required reports (Daily , weekly, Monthly).
Perform shipping documentation and coordination with shipping line or agent.
Perform transportation coordination with overseas offices
Close monitoring of client?s shipments on daily basis.

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