| Job Location | Dubai, United Arab Emirates |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Internet & E-commerce |
| Functional Area | Not Mentioned |
Quest Search and Selection is working with a leading e-Commerce company as they look for a Senior Customer Relationship (CRM) Manager, who will lead their CRM strategies in the Middle East.As a Semior CRM Manager, you will:* Drive growth through executing CRM strategies / activities* Drive customer engagement, acquisition, and retention strategies across all channels* Improve overall customer experience by optimizing journey and touchpoints* Collaborate with internal and external teams in planning and execution of CRM campaigns* Manage and monitor budget, product / sales performance, and reporting* Enhance CRM database to gather key insights* Use insights to drive retention and loyalty, and gain key audience segments* Keep abreast with new CRM technologies, leverage on new tools, and recommend innovationsDesirable skills and background:* Bachelors degree with at least 6 years experience in the same capacity* Experience in a B2C environment and E-Commerce industry* Extensive experience in cross channel communication (email + push)* Experience working with Braze and handling full CRM tool migrations* Strong planning, communication, presentation, reporting, and analytical skills* Can work in a high pressure, revenue-driven environmentIn return for your hard work and commitment, the company is willing to provide a competitive salary, plus great benefits.If you think that you have what it takes to take on a new challenge, then apply with your updated CV today.We request that candidates send their CV as a Microsoft Word document where possible.Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.
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