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Senior Analyst - Process Improvement

1.00 to 10.00 Years   Dubai, United Arab Emirates   29 May, 2023
Al Futtaim Group
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryAccounting
Functional AreaNot Mentioned

Job Description

Senior Analyst - Process Improvement | Finance Shared Service Center | Corporate ServicesOverview of the roleAs a member of FSSC Process Improvement team ? associate has to support MIS manager on delivering reporting and analytical support;

  • Prepare Robust, timely and accurate governance dashboard of all FSSC towers like I2P, O2C, Treasury, Tax and Record to Report for monthly reviews with senior management
  • Ensure that the data integrity is of highest quality, timely and accurateÿ
  • Support FSSC leadership in optimization of business reporting
  • Coordinate with IT for automation of various reports & dashboards (Alteryx, tableau, SAP etc.)
  • Drive SLA performance governance and reporting for FSSC
  • Prepare monthly customer dashboards, BRM pack, KPI reporting and drive NPS & CSAT for entire FSSC team
ÿWhat you will doData management, analysis, and reporting
  • Responsible to generate, maintain, consolidate, and track various Daily/Weekly/Monthly MIS reports across various FSSC processes like I2P, O2C, Treasury, Tax and R2Rÿ
  • Analyse data and reports from various sources like SAP, BPC, BI, Alteryx, Tableau etc. and provide actionable insights and suggestions
  • Ensure that reports are contextual - provide information based on target audience
  • Circulate reports to FSSC internal & external customers (e.g., CFOs, Controllers, Tower heads etc.) on Daily/Weekly/Monthly basis and address observations
  • Prepare dashboard and presentation for customer councils, business review meetings and support reporting requirement from tower heads
Performance Reporting of all FSSC Towers (KPIs, SLAs, C- SAT, NPS)
  • Prepare Productivity, KPIs and SLA reports for each tower on monthly basis and circulate to FSSC tower heads with proper explanations and exceptions
  • Comparative analysis of the performance and trends against plan & prior year ensuring it contains all the required information to explain major variances and reflect evolving business developments
  • Schedule discussion with tower heads for review of KPI/SLA performances and plan for improvements/targets
  • Conduct NPS and CSAT survey on annual basis and share detailed analysis with Leadership team

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