Section Manager ? Network Management

Job Description

JOB PURPOSEThe role holder is responsible for managing all network operations for Smart Dubai including developing data network architectures and standards, maintaining network stability and installing software upgrades. The role holder also drives system security evaluations and audits to identify network-based vulnerabilities and recommend mitigating strategies. KEY RESPONSIBILITIES / ACCOUNTABILITIES1.Strategic PlanningDevelop the Network Security and Data Networks & Voice Services Section strategy in line with the Network Management Department strategy to ensure the achievement of Department objectivesImplement the Section strategy and related strategic plans in order to achieve agreed upon strategic goals and objectivesContinuously evolve the Network Security and Data Networks & Voice Services Section operating model in compliance with relevant policies to optimize performance and resource utilization2.Job Specific AccountabilityDevelop data network architectures and standards and integrating them in the enterprise architectureLead the development and deployment of data network and voice services and network security solutions including operational / stress testing, capacity planning, deployment,general release planning, load balancing and conducting end user trainingPerform analysis of network needs and contribute to the design of network architecture, integration and installationDevelop processes and procedures to quickly push out new software systems and services while minimizing system outagesNegotiate with external vendors (Etisalat/DU) to secure best leasing options of Smart Dubai and its clients based on their requirementsMonitor and maintain network stability, collecting and analysing network and memory utilization, and installing software upgradesDefine the service level agreements with clients to manage efficient delivery of data networks and voice services for the leased lines serviceDrive system security evaluations, audits, and reviews and develop systems security contingency plans and disaster recovery proceduresMonitor firewall, intrusion detection, anti-virus and patch deployment systems for all networks across all Smart Dubai networksLead physical tests in co-ordination with the vendors for data network and voice services and network security on deployed networks in client environments to ensure the quality of serviceTroubleshoot, investigate and resolve problems related to the network security as well as application and system problems that have been escalated for senior level supportDrive active penetration testsin co-ordination with SOC to discover vulnerabilities in information systems across the Smart Dubai and client network environmentsIdentify and resolve complex data network problems utilizing structured troubleshooting methods, techniques and toolsRespond to security incidents, investigating security breaches and providing fault resolution and escalationMonitor network security, performance, maintain system logs and schedule network maintenance as requiredGuides the virtual network tools management including identification, assessment and deployment of solutions within Smart Dubai and client networks in line with defined SLA?sMaintain management databases, network device configurations, circuit information and operations network diagrams for network infrastructure including the development of database requirements, and establishment of data file backupsEnsures the maintenance of documentation of network configurations and cabling layouts for deployed client networksIdentify emerging technology solutions that can be leveraged by Smart Dubai to enhance its network security protocols3.BudgetingPrepare and recommend the Network Security Section budget based on benchmarking, insights and analysisMonitor the financial performance of the Network Security Section against budgets to identify and capitalize on potential areas for cost reduction and performance improvement opportunities4.Operations ManagementManagedaily operations ensuring that work processes are optimally delivered adopting a continuous improvement mindsetProvide management information and insights on all dimensions of Section performance to facilitate discussion and decision making, both on a periodic basis and for ad-hoc executive management requestsManage and guide project teams in order to optimize efficiency, ensuring that the project cycle is completed in accordance with agreed project parameters (cost budget, timelines, scopeand quality)5.People ManagementManage the activities and work of team members and evaluate their performance by providing formal and informal feedbackNurture talent within the Section by providing guidance, mentoring and coaching6.Policies, Processes & ProceduresRecommend improvements to Department policies and direct the implementation of procedures and controls covering all areas of Network Security activity so that all relevant procedural/legislative requirements are fulfilled while delivering quality, cost-effective servicesOptimization of policies, processes and procedures emphasizing digitization and paperless strategiesEnsure the implementation of various information security practices and standards to ensure compliance with relevant policies and the protection of Smart Dubai?s data and information in conjunction with the Information Security Department

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