Answers phone calls in a pleasant, informed manner for the purpose of providing information and creating a good image of the Institute
Manages telephone message system (office hours, inclement weather and other recorded messages)
Assists in all aspects of maintaining a professional front office, including but not limited to, fielding and directing incoming phone calls to the appropriate staff member in a timely, professional manner, filing and copying of sensitive information.
Develops a positive, welcoming and caring climate in the Front Office.
Consistently exhibits high standards of professional conduct.
Effectively perform all other duties as assigned by Manager
Requires basic clerical skills and knowledge of office practices and keep payment records and daily update.
Works with courtesy, tact, and diplomacy in dealing with others, and the ability to work cooperatively as part of a team.
Types routine correspondence, memoranda, reports, records, bulletins, orders and other office documents from sources such as rough drafts, notes, and oral instructions.
Receives, counts, opens, unpacks, dates, stamps, records, sorts and distributes incoming mail, documents, books, materials and supplies following established procedures.
Sorts and stamps out-going correspondence, addresses envelopes and packages, and prepares printed matter and other material for mailing.
Receives and refers visitors, takes telephone calls and messages, and provides routine information upon request.
