Sales Supply & Support Group Leader | IKEA | Dubai Festival City | Dubai

Job Description

About the roleYou will lead and manage the Sales and Supply Support team in the store to create and constantly improve excellence of availability and range management. You will synchronize with commercial needs and activities for the best possible goods availability at lowest possible total cost. Being an active partner in the commercial team and work as a communication link between the store and country Retail Supply Integration.Key Specific Accountabilities:Commercial & Financial

• Contribute to the fulfilment of the customer promises created by the Communication & Selling process byactively working to secure and maintain the availability ofgoods through the minimisation of non-centralshortages and the monitoring of central shortages.
• Support in creating awareness in the commercial team on availability issues and thereby enabling their action tominimise the impact on customers.
• Actively support sales with the range management, in-line with country range decisions; and to aim for aqualitative and timely administration of the range in the system.
• Highlight deviations between the range frame connected to the store range classification, country rangeagreement and the actual range (size) to sales.
• Assist the In-store Logistics Manager to administer the store range in accordance with the country rangedecision and store range classification; and ensure all relevant parameters are updated to allow the article to bereplenished and sold in the store.
• Provide the sales team with a forecast alignment for strategic articles, by highlighting discrepancies betweencentral and country/store forecasts.
• Follow up on the agreed range for the store to ensure it is stocked and/or offered in the store and to highlight tothe concerned party the need for any corrective action.
• Secure goods availability for customers at the lowest possible costs in order to strengthen the main objectives ofIKEA to be a leader in life at home in the local market and achieve growth and sustained long-term profitability.
• Monitor the automatic ordering process and initiate actions in case of disruptions to the order flow thatjeopardize availability for the customer.
• Ensure that structural supply deviations (e.g. supplier or transport performance related) which threatenavailability or store operations are made known to concerned teams and to ensure they are addressed with thesupplying partners.
• Monitor and follow up sale goals for key articles identified in the business agreement between IOS and retailsales.
• Work closely with the sales team to agree on the most commercial sell-out approach of discontinued articlesoffered via the central customer delivery channel in order to maximize sales and safeguard gross margin.
• Contribute to turnover by maximizing service level 365 days per year, in line with the agreed goal setting;concentrating on minimizing non-central shortage and supporting active sales steering, by providing shortageand overstock information to shopkeepers.
• Reduce cost and work with more efficient tools and procedures to deliver the required.

• Support the creation of an environment where the IKEA culture is strong and where the diversity of customersand co-workers is valued.
• Help and support colleagues in the store as well as to share knowledge with them.
• Identify what motivates the team and their capabilities & ensure training plans are in place for the team todevelop them as needed.

Keyskills :