Sales Supervisor | Al Futtaim Automotive | Automall

Job Description

Job Requisition ID: [[153792]] Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions automotive, financial services, real estate, retail and healthcare employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the worlds most admired and innovative brands. Al-Futtaim Groups entrepreneurship and relentless customer focus enables the organization to continue to grow and expand responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day Overview of the role:We are currently looking to recruit a performance driven Sales Supervisor to join our growing used car sales team at Automall. Your role as a Sales Supervisor is to be on the frontline, achieving sales success while assisting in managing a sales team & providing a first-class sales experience for our customers. You will be the face of the business for every customer you interact with. You will be responsible for individual sales, managing a sales team & supporting the branch manager in managing the day-to-day operations of the showroom. What you will do:

• Achieve all sales objectives set for yourself, your team as well as the branch including but not limited to volume, gross margin, trade-in targets, F&I targets etc
• Assist the branch manager in managing the day-to-day operations of the branch
• Supervise the sales team activities to ensure that all activities are carried out as per the companys policies and procedures
• Initiate dialogue with Sales team and branch management to discuss and address sales target issues, customer complaints and improvement opportunities
• Ensure business process standards are maintained, including the monitoring of Customer data capture and accuracy at all Point of Sales
• Train & coach sales team members to deliver a consistent standard of customer care, & achieve business objectives, while taking actions to develop individuals for future growth
• Be the first point of contact to support the sales team & address any customer enquiries & issues in an effective & timely manner
• The role is to support the sales objectives of the company through achieving given sales and CSI targets for both yourself, your team & the branch
• Achieve and maintain the company prescribed standard sales policies and procedures
• Attend & follow up all customer enquiries/prospects in a timely manner to maximise sales opportunities
• Achieve or exceed customer satisfaction objectives, thereby ensuring maximum customer satisfaction and repeat sales
• Ensure that Company procedures are adhered in terms of handling cash and assisting in arranging vehicle finance
• Constantly improve selling techniques & customer handling skills
• Sell vehicle-related insurance products & accessories
• Maintain awareness of the automotive industry, update knowledge of product range, models, features and benefits
• Analyze the market situation and identify customer needs
• Explore opportunities to sell our products and services

Required Skills to be successful:

• Minimum 3 years car selling experience (used or new cars)
• Native in Arabic & fluent in English or Western
• Demonstrated dealing with high volume preferred
• Must be with a reputable brand like Al Futtaim or major used car operators

About the Team: The role will report to Branch Sales Manager, and you will be working in a busy environment wherein you will be dealing directly with internal and external customers daily.What equips you for the role:

• At least 3 years car sales experience (New or Used cars), preferably as a senior sales executive, sales supervisor or sales manager.
• Demonstrated track record in sales & excellent customer service experience
• A genuine passion for leading by example
• UAE Driving Licence is a must
• PC proficiency
• Languages: Fluent English is a must
• Possess natural leadership qualities
• Ability to motivate & coach a team
• Customer Service Skills
• Effective communicator
• Influencing skills

About Al-Futtaim Automotive A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the worlds most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment. What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

Keyskills :

About Company

The Al-Futtaim Group is a large conglomerate based in Dubai, United Arab Emirates.As a family-owned business, we take a long-term view in everything we do, because we believe that sustainable success requires uncompromising commitment.
That’s the reason why some of the world’s most admired and innovative brands from the USA, UK, Japan, Sweden, France, Germany and Switzerland – from sectors as diverse with each other as automotive, retail, real estate and finance – trust Al-Futtaim with their own reputation and commercial success since the 1930s.
And through our inherent customer-centric approach and relentless pursuit of perfection, we add significant value – connecting consumers in 20+ markets with these brands in contemporary, powerful, meaningful and emotional ways that create longstanding relationships based on loyalty and mutual trust.