Sales Operations Manager

Job Description

Sales Operations Manager* Dubai, Dubai, United Arab Emirates * Full-timeCompany Description?We?re not in the shipping business; we?re in the information business? - Peter Rose, Expeditors Founder As a Fortune 500 company, Expeditors employs more than 15,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.Position Overview:Sales Operations is a critical function within a Regional and District sales program. The role of Regional Sales Operations is to ensure alignment and execution of this critical function across the region. The focus of this position is to optimize the effectiveness of our salespeople and Sales Operations through communication and reporting. The RSO supports the execution of global and regional sales strategy and the delivery of a district sales program that is as productive, efficient, and effective as possible. In addition, the position requires a deep understanding of our Strategic Initiatives and Key Tactical Business Plans to support projects tied to Corporate and Regional growth objectives. The key drivers of the program are focused on Sales Stewardship, Sales Program Enablement, Business Analytics and Reporting. This position reports to Director-Sales & Marketing, MAIR.Major Duties & Responsibilities:* Drive the training and development of the Sales Operations team for the region * Personnel recording and tracking * Align district sales operations with regional goals and objectives * Management of performance metrics tied to branch sales operations * Management of projects tied to Sales tactical business plans (may include Vertical, CSM, and Named Account programs) * Provide support on strategic projects for Geo, Sales, Product, and Service leadership * Manage monthly delivery of key reports to Geo, Sales, Product, and Service leadership * Manage communication channels * Commission Program support * Coordinate leads for sales from various sources, including but not limited to, website inquiries, ad hoc projects, market intelligence, and targeted marketing campaigns * Support Sales teams by troubleshooting and problem solving systems and processes * Support customer visits and events, as needed * Maintain CRM data integrity * Organize webinars and other online events (such as seminars). * Support targeted marketing campaigns (understand your target market, compose engaging messaging with call to action). * Understanding of social media channels in a business environment, and their value for marketing activities. * Familiar with marketing communication and branding protocols. * Knowledge of inbound marketing methodology, such as blogging, landing pages, and forms.QualificationsJob Requirements:* Strong problem solving, organization, and interpersonal skills * Outstanding customer service attitude * Great communication skills * Strong analytical skills * Attention to detail * Project Management skills * Timeliness and accountability for results, and a sense of urgency for goal achievement * Self-motivated with ability to work in a fast paced and constantly changing environment Must be proficient in Microsoft Power BI, Microsoft Excel, Word, and PowerPointAdditional InformationExpeditors offers excellent benefits: * Paid Vacation, Holiday, Sick Time * Health Plan: Medical, Prescription Drug, Dental and Vision* Life and Long Term Disability Insurance * 401(k) Retirement Savings Plan (US only)* Employee Stock Purchase Plan * Training and Personnel Development Program All your information will be kept confidential according to EEO guidelines. Sales Operations Manager * Dubai, Dubai, United Arab Emirates * Full-time

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