Sales Marketing Manager Hospitality Dubai

Job Description

Our client is looking for a Sales & Marketing Manager in Dubai with at least 3 years of experience within a hotel sales environment in an internationally recognized hotel chain. You will be responsible for maximizing a hotel?s revenues?by developing programmes to increase occupancy and make profitable use of its accommodation,?meeting and leisure facilities.KEY DUTIES AND ACCOUNTABILITIES:

• Achieve budget targets that are linked to revenue contribution to the hotel.
• Achieve identified direct sales, telesales, direct mail, promotions and e-commerce initiative targets.
• Develop key accounts and target accounts within identified market segments.
• Understands the overall market - competitors? strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Closes the best opportunities for the location based on market conditions and location needs.
• Gains understanding of the location?s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer a better business solution.
• Conduct familiarization and entertainment activities on behalf of the hotel for prospective and current client accounts.
• Builds and strengthens relationships with existing and new customers to enable future bookings.
• Liaise with hotel reservations department and monitor the productivity of own accounts ie: room night production, cancellations, no shows, lost business, leakage.
• Manages and develops relationships with key internal and external stakeholders.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
• Conduct quarterly reviews of own accounts, identify new business opportunities and represent the hotel on all matters relating to the servicing of the accounts.
• Attend designated trade shows and industry forums on behalf of the hotel.
• Complete all assigned projects and reports within designated timeframes.
• Ensure that all personal accountabilities and deadlines set in the Business Plan are met or exceeded.
• Supports the company?s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Provides excellent customer service consistent with the daily service basics of the Company.
• Interacts with guests to obtain feedback on product quality and service levels.
• Maintain a professional and organized work environment.
• Reports, presentations and other administrative duties are accurate and of a consistently high standard.
• Report any suspicious behaviours, circumstances, incident or accident.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
• Develop and maintain positive and productive working relationships with other employees and departments.

• Provides information to immediate manager, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Brings issues to the attention of the department manager and Human Resources as necessary.
• Attends and participates in all pertinent meetings.

Keyskills :