Sales Manager - Groups and Events

Job Description

Sales Manager - Groups and EventsRaffles The Palm Location Dubai, Dubai, United Arab Emirates Category Sales & Marketing, Customer & Loyalty, Communication, Revenue Management & Pricing RAFFLES Posted Date 21/09/2022Job Start Date :30/09/2022 Job Type Permanent Full-TimeTo ensure proper group handover is received from Rooms Sales for flawless execution.To ensure all relevant departments are updated of groups and events in the hotel, making sure resumes and BEOs are sent and group meetings are done in a timely manner.To follow up on lost business and bring information about them to the knowledge of the department superior.To be aware of all market trends and share it to team so that a collective action can be implemented.To attend international and local trade shows, roadshows and business trips to build and maintain strong relationship with clients.To maintain an efficient customer database system (OPERA), this is essential in generating sales activities report.To update customers with the latest developments in the hotel and inform hotel management of all changes in the customer profile.To seek out and target new customers, new sales opportunities and initiate action plan to secure new business for the Hotel.To assist Credit Department in following up all outstanding balances of accounts in a timely manner.To build and maintain good relations with all Accor Regional and Global Sales Offices.To be aware of all fire, health, safety, emergency and security procedures in the hotel.To keep the Cluster Director of Groups & Events promptly and fully informed of all challenges or concerns so that corrective action can be taken on time.To adhere to the Department and Hotel?s standard operating procedures (SOP?s)To ensure strict confidentiality of information in the Department and Hotel.To carry out duties, projects and other assignments as required by Cluster Director of Groups & Events.Good understanding of luxury marketGood understanding of all hotel departmentsKnowledge of sales skills and revenue managementMust have strong interpersonal skills with attention to detailsStrong written and verbal communication skillsStrategic thinking combined with the ability to move strategy to actionProblem solving skillsSelf-motivated, creative and confident, with a highly energetic personalityCreative, independent and manages stress gracefullyAbility to meet deadlines consistentlyPro-active and taking initiativeMust be organized and ability to work and follow systems and proceduresMust be adaptable to change of strategy, ideas, systems etc.Must be guest service orientedProficiency in organizational planning with the ability to multi-taskMinimum 2 years experience in a sales position, preferably at an international 5 star hotelDegree/Diploma in Hotel Management / Business AdministrationStrong knowledge of Opera Sales & Catering & Microsoft OfficeUnderstands the local culture and have worked in the regionFluency in English, written and spokenFluency in Arabic, written & spoken is an advantageDubai, Dubai, United Arab Emirates Category Sales & Marketing, Customer & Loyalty, Communication, Revenue Management & PricingFemale Events Sales Manager . 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