Respond promptly to customer inquiries and provide competitive quotations for various services including export/import of general cargo, personal effects, vehicle export, and project cargo.
Identify and pursue new customers and opportunities to drive revenue growth.
Conduct regular customer visits, site surveys, and market research to analyze market trends.
Negotiate with shipping lines and airlines to secure favorable rates for clients.
Coordinate with warehouse teams for packing, loading, transportation, and export procedures.
Supervise on-site packing and loading operations to ensure quality and compliance.
Address customer complaints and ensure prompt resolution to enhance customer satisfaction.
Meet or exceed monthly revenue targets set by the company.
Follow company policies, ensure timely payment collections, and close files upon job completion.
Conduct toolbox meetings for packing crews and monitor daily operations.
Escalate any unusual situations to management promptly.
