Supporting the sales team to improve their productivity by ensuring all sales team have high-quality, up-to-date support material.
Monitor the monthly departmental P&L to ensure all is tracked and communicated accordingly to finance & division.
Handling calls, emails, and messages of customer, informing them of delays, arranging delivery dates, and scheduling marketing events.
Developing and maintaining filing systems so as to maintain sales records, prepare reports, and provide financial information to the Finance Manager & Director of Retail Solutions.
Coordinating with sales team by managing schedules, filing important documents and communicating relevant information.
Liaise with supplier and vendors to facilitate work orders. Co-ordinate with Logistics department for product delivery and follow-ups.
Allocate sales invoices against advance/collection received on daily basis for the Retail Customers.
Share daily sales report of Retail Showrooms to the management as per the requirement
Prepare daily summary of collection received by Showrooms with system receipts and either deposit with bank directly or with Finance all together on following day
Ensure that receipts and invoices given to Customer at the time of collection of payment and delivery of materials.
Submit refund document to the Finance with proper approval of line manager
Ensure the adequacy of sales-related equipment or material
Respond to complaints from customers and give after-sales support when requested
Store and sort financial and non-financial data in electronic form and present reports
Handle the processing of all orders with accuracy and timeliness
Monitor the team?s progress, identify shortcomings and propose improvements
Assist in the preparation of promotional material for events
Any additional duty assigned by Business Finance Manager or Director of Retail Solutions.
