Sales Consultant

Job Description

Job PurposeTo advise, create and sell tailor made memorable Dubai experiences for UAE based products: tours, attraction tickets, events, lifestyle products and restaurants, with a focus on converting enquiries to sales, achieving sales targets with an incomparable customer service.Job Outline:Plan- Maintain a working knowledge of the companys various products and services including destination knowledge through continuous learning. Complete trainings on new products/experiences/events as and when they are launched.- Develop a thorough understanding of the required systems, including booking portal, communication tool and any other role related soft/hardware.Lead- Maintain awareness of promotions and incentives offered by the company brand to drive increases in sales,- Ensure due diligence by always communicating terms and conditions to potential customers.- Establish and nurture relationships with existing customers and potential new customers to facilitate sales- Find potential customers through networking and industry research to increase salesExecute- Have an in depth knowledge of UAE based tours, tickets and attractions and proactively recommend and select products for customers based on their individual needs explaining the benefits thereof- Achieve set revenue targets and sales objectives by maximising the best yield/volume mix.- Ensure all guest bookings are actioned via preferred and agreed business systems including but not limited to Priohub and Trengo.- Ensure a strong conversion between enquiries received and sales made.- Up to date product knowledge is key-Sales Consultants must maintain awareness of promotions, incentives, products and Brand collateral to maintain the accolade of being `Dubai Expert.- Proactively suggest ideas to improve the operation, products and customer experience to enable the business to be an innovative market leader- Ability to engage with customers via all channels this includes but is not limited too digital concierge (including WhatsApp and website chat), email , telephone and face to face street sales at our dedicated kiosks around the city.Qualifications & ExperienceQualifications- O level school qualificationExperience- More than 3 years of work experience within Travel Business, Commercial and Sales- Relevant experience in a Sales/Customer Service environment (preferably within a travel environment solutions).- Experience working with diversified, virtual teams, balancing priorities and staying on top of all tasks.Knowledge/Skills- Thorough knowledge of the Dubai and the other surrounding Emirates- Computer literate with proficiency in MS Office Applications.- Ability to communicate fluently in English.- Outstanding service and customer oriented behaviour.- Ability to work independently under pressure and as a part of a team.- Must have highly developed interpersonal and public relation skills to be in a position to liaise with people from different cultures, backgrounds and at different levels.- Must be able to work independently within the defined parameters.- Must be able to work under pressure and also to have outstanding organising skills to co-ordinate various tasks issues simultaneously.- Flexibility to work shifts, including evenings, weekends and public holidays.- Additional languages are an advantage - Spanish, Portuguese, Italian, German, French, Japanese & RussianSalary & BenefitsDefault text to be provided

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About Company

the Emirates Group employs over 103,363 staff from more than 160 nationalities. The Emirates Group’s extensive and diverse international portfolio includes the world’s largest international airline, Emirates, and one of the largest combined air services provider in the world, dnata. For the year financial year ending 2017-18, the Emirates Group posted a profit of AED 4.1 billion (US$ 1.1 billion).