Sales And Customer Service Staff

1.00 to 10.00 Years Dubai, United Arab Emirates 18 Nov, 2023

Job Location	Dubai, United Arab Emirates
Education	Not Mentioned
Salary	$500 - $1,000
Industry	Administration Support Services; Facilities & Property Management
Functional Area	Not Mentioned

NOTE: You must be available in the UAE to apply.Key Responsibilities:

Customer Support: Respond to customer inquiries and concerns via phone, email, chat, or in-person in a courteous and efficient manner.
Issue Resolution: Investigate and resolve customer complaints or issues promptly and effectively, ensuring customer satisfaction.
Product Knowledge: Maintain in-depth knowledge of our products/services and stay updated on new features or offerings.
Order Processing: Assist customers with placing orders, processing returns, and tracking shipments.
Documentation: Accurately record customer interactions and transactions in the companys database or CRM system.
Information Sharing: Educate customers about our products, services, promotions, and company policies.
Problem-Solving: Employ critical thinking to identify solutions and alternatives for customer issues.
Upselling and Cross-selling: Identify opportunities to promote additional products or services to customers.
Quality Assurance: Participate in regular training and quality assurance programs to improve service delivery.
Team Collaboration: Collaborate with other departments, such as Sales and Technical Support, to address customer needs effectively.
Feedback Handling: Collect and report customer feedback, suggestions, and complaints to the relevant teams for continuous improvement.

Keyskills :

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