Runner Outsource)

Job Description

JOB DESCRIPTIONRole : RunnerLocation :AbuDhabi/Dubai Role Purpose:The Runner - Document Control is a key field position responsible for the collection of essential documents, including customer signatures on applications and security cheques. This role is crucial in ensuring the integrity and prompt processing of sales transactionsKey Accountabilities of the role

• Document Collection: Collect customer signatures on applications, security cheques, and other relevant documents in a timely and organized manner.
• Verification: Verify the accuracy and completeness of documents collected from customers.
• Coordination: Coordinate with the Telesales team and customers to schedule document collection appointments.
• Record Keeping: Maintain accurate and up-to-date records of all documents collected and their respective statuses.
• Reporting: Report any discrepancies or issues encountered during document collection to the relevant authorities promptly.
• Customer Interaction: Interact with customers professionally and courteously during document collection.
• Compliance: Ensure compliance with all legal and ADIB guidelines during document handling and collection.
• Confidentiality: Maintain the confidentiality of all customer information and documents handled.
• Efficiency: Ensure all documents are collected within specified timeframes to avoid delays in the sales process.
• Accuracy: Guarantee the accuracy and completeness of all documents collected, minimizing the need for rework or additional follow-ups.
• Compliance: Adherence to all regulatory and ADIB-specific guidelines in document handling and customer interaction.
• Customer Satisfaction: Provide excellent customer service, enhancing the ADIBs reputation and customer relationships.
• Problem Resolution: Prompt identification and resolution of any issues related to document collection or customer queries.
• Record Integrity: Maintain the integrity and confidentiality of all records, ensuring safe and systematic document handling.

• Sales Documentation: Knowledge of preparing and maintaining sales-related documentation, such as contracts, proposals, and reports.
• Communication Skills: Excellent verbal and written communication skills to interact with customers, sales team members, and other stakeholders professionally and effectively.
• Time Management: Efficient time management skills to prioritize tasks, meet deadlines, and handle multiple responsibilities effectively.
• Customer Service: Strong customer service skills to address customer inquiries and ensure a positive customer experience.
• Reporting: Ability to prepare clear and concise reports and providing insights to support sales.
• Collaboration: Effective collaboration and teamwork skills to work harmoniously with the sales team, marketing, and other departments
• Continuous Learning: Willingness to stay updated with industry trends, sales techniques, and technological advancements to enhance sales coordination practices.

• Preferably 1-2 years of Sales Support or Document Control experience
• Valid drivers license and reliable transportation.
• Good communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Ability to work independently and responsibly in the field.
• Basic understanding of document collection and management.
• Good to have Microsoft office understanding.

Keyskills :
Communication Skills Time Management Continuous Learning Customer Service Collaboration Sales Documentation Reporting

About Company

Abu Dhabi Islamic Bank

Job Source: hciq.fa.em2.oraclecloud.com