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Restaurant Supervisor - F&B - Mina A Salam - Madinat Jumeirah Resort

5.00 to 10.00 Years   Dubai, United Arab Emirates   23 Jul, 2019
Jumeirah Group
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationCertification / diploma
SalaryNot Mentioned
IndustryHospitality/Tourism/Travel
Functional AreaNot Mentioned

Job Description

?Supervise effectiveness of workflow and sequence of service during service periods and provides constant hands-on support.?Supervise closely and monitors the cashiering function of the outlet to ensure compliance with JI Cashiering Procedures.?Monitor customer satisfaction and respond to customer feedback and complaints ensuring JI and MJ procedures for CSI and Compliant Handling are followed.?Inform Outlet Manager / Assistant Manager of any complaints, negative feedback from guest after they first try to resolve.?Actively use the database of customer details / history to assist in guest recognition.?Advise the Outlet Manager / Assistant Manager of any improvements needed in relation to restaurants operation including updates to SOPs or addition / deletion of SOPs.?Conduct performance evaluations of colleagues, training of colleagues, guidance, coaching and counseling of colleagues.?Responsible to assist management in the identification and recognition of any example of ?excellence in service or teamwork?.?Administrational?Acknowledge the receipt of new or amended documents through the intranet when instructed by the Outlet Manager / Assistant Manager.?Assist in controlling department forms and records according to the Jumeirah International standards for Document Control, including (but not limited to):

  • Attendance data for colleagues
  • Colleague records
  • Daily briefing sheets
  • P&L analysis
  • Budgetary reports
  • Telephone test call results
  • CSI & customer feedback
  • Guest history forms
?Operational?Maintain a thorough working knowledge of F&B SOPs and ensure these are upheld at all times through constant observation and coaching.?Assist the Outlet Manager / Assistant Manager in the implementation of the marketing activities and to achieve desired results.?Conduct the pre-service shift briefing in the absence of Outlet Manager / Assistant Manager?Ensure opening and closing checklist are completed on a daily basis.?Supervise and monitor the completion of weekly cleaning schedules.?Conduct regular briefings and training sessions to ensure all colleagues receive the information necessary to perform their jobs.?Assist the Outlet Manager / Assistant Manager to develop and update F&B knowledge of all colleagues on a regular basis.?Maintain a working knowledge of relevant sections within the JI Food Hygiene SOP and assist the Outlet Manager / Assistant Manager ensuring the outlet meets these standards at all times.?Other Duties?Carry out any other tasks defined by the F&B or Senior Management?Undertake assigned additional duties when required. These should be completed prior to the opening or after the closing of the outlet.?Ensure all colleagues attend scheduled training programs.?Communicate new or amended procedures to relevant departments / colleagues in a timely manner, ensuring they have been understood when instructed by Management.?Clearly understands their role in an emergency or evacuation.?Financial Accountability?Maintain awareness of Outlet(s) financial performance.?Utilize up-selling and suggestive selling techniques to enhance the Outlets financial performance.?Make recommendations to the Outlet Manager / Assistant Manager for price and menu changes that will enhance profitability.?Supervise and monitor breakage of chinaware and glassware and the implementation of strategies to reduce where possible.Conditions of Work: To work in a variety of Food & Beverage environments including indoor and outdoor condition, as well as exposure to smoky environments and harsh variations in weather conditions. Some heavy lifting may be required while on dutyPurpose:?Supervisors all operational aspects of a specific Outlet(s) within the F&B department including the development and performance management of colleagues, optimizing profits and increasing sales.?Supervises scheduled shifts ensuring guest satisfaction.?Supervises all operational issues ensuring JI & MJs Standard Operation Procedures are met and value is added to the F&B objectives as detailed in the F&B Departmental Performance Plan.?Assumes full responsibility of a specific shift in the absence of the Outlet Manager / Assistant Outlet Manager.Communication:Internal?F&B Managers?F&B Staff members?Various MJ departmentsExternal?In-house Guests?Dubai Residents

Keyskills :
HotelsHospitality ManagementHospitalityTeam Leadership

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