Complete guest booking requests for Mandarin Oriental Jumeira, Dubai using Mandarin Oriental Standards for Data Entry, Email Quality & Call Quality.
Responsible for all administrative work related to Group Reservations and Private events in the F&B department liaising with Outlet /General Managers.
To be a hotel representative for pre-events meetings, daily event management and post event evaluations.
To lead resort site visits, prepare customized event proposals and contracts, creating events orders, designing custom menus and generating sales revenue reports.
Contracts live entertainers as required, inclusive of booking of flights, arranging entertainers? permits, accommodation and any other related activities.
To generate future sales revenue by rebooking corporate and social groups.
Maintains document systems and file/stores documents in accordance with Mandarin Oriental Jumeira, Dubai procedures.
Flexibility to work to demands of the business including rotational shifts.
Actively demonstrate and comply with Mandarin Oriental Jumeira IT security and compliance policy
Any other duties as may reasonably be requested by the management.
Acts as a first point of contact of the restaurant reservations team.
Proactively identifies responsibility for solving problems.
Able to take charge of the team in the absence of the F&B Executive.
Ownership for own personal performance and development.
Conduct performance evaluation to restaurant reservations agent and deliver coaching as necessary.
Record and monitor individual and team?s performance and able to create action plan to be presented to the F&B management.
Monitor individual and team?s tasks are up to date.
Skills & Qualifications
1-2 years? experience in high end customer service role and dealing directly with customers face to face and over the phone (essential)
Communicate effectively with various customer profiles to deliver their expectations (essential)
Demonstrate advance knowledge in Microsoft Office (essential)
Fluent in English ? spoken and written (essential)
Team player
Demonstrates good knowledge of a table management/reservation system.
Additional languages are desirable (especially Arabic, Russian, Mandarin, German, French, Spanish)
