Restaurant Manager

Job Description

Kitopi is the worlds leading tech-powered multi-brand restaurant. With a mission to satisfy the worlds appetite, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space.Launched in Dubai, UAE in January 2018, Kitopi has grown to become one of the greatest success stories in the cloud kitchen and food tech space. In July 2021, Kitopi announced its $415 million Series C funding round, led by the worlds largest technology-focused investment fund, Softbank Group Corps Vision Fund 2. This investment catapulted Kitopi to the prestigious Unicorn status, making it the fastest Unicorn to have emerged from the MENA region.As a leading food-tech business, Kitopis growth has been largely fueled by its innovative and scalable software solutions. Kitopis kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS) - an in-house suite of applications that optimizes cloud kitchen operations in real-time. As part of its growth roadmap, technological innovation, data science, artificial intelligence, and robotics will take center stage as Kitopi continues to reinvent the food industry as we know it today.With over 4,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar, and runs its engineering hub in Krakow, Poland, and its global customer experience center in Dubai, UAE.The Restaurant Manager acts as a role model by displaying values while dealing with team members and customers in the restaurant. Creates an environment where the entire team understands and is connected to Kitopi values and help us be a better business by constructively challenging upwards, within your peer group and into your teams.

• The restaurant appears to run effortlessly, with happy customers, quality food highest standard of hygiene and brilliant staff
• An obvious passion for food and ingredients and able to provide constructive feedback to head chefs and general managers on customer feedback and food quality
• Develop in-depth knowledge of cooking methods on each station, know each spec of every dish to correctly monitor food quality
• Partner with the head chef and take active part in the daily running of the kitchen. be visible and present in the kitchen, coaching, offering feedback, line tasting and checking quality and observing practices
• Develop a good palette and confidence in how each dish is prepared on each station empower the back of house teams and ensure they feel as valued
• Spend quality time with the head chefs and their teams always talking to the whole team about our food, taking an interest in what they think and how they describe it to our customers passionate about food and love eating in new and relevant restaurants or trying new dishes and ingredients
• Encourages the front of house teams to constantly improve and update their food knowledge - to ensure customers queries answered effectively
• Work with managers and team to create and maintain our ethos of combining fresh and nutritious food in a simple setting with helpful friendly service that offers value for money
• Encourage and motivate the team to create an environment where our customers feel welcome, important and it is a pleasure to have them visiting your restaurant
• Trains and motivates front of house teams to read customers needs and adjust style of service according to individual customers needs - while still retaining their individual personality
• Effectively deal with customers queries/complaints in a friendly way, helpful way and use these as opportunities to improve how we do things
• Remains calm during a busy shift and ensures team members remain focused during the shift - maintain an obvious presence on the floor, to both customers and team
• Constantly observes team members/restaurant to anticipate any problems and take preventative action before problems arise
• Develop an understanding of the local community and ensure this is communicated to the entire team ensure brilliant service by your teams results in effective upselling,

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