Restaurant Captain/Shift Leader

Job Description

JOB SUMMARYServe foodcourses and alcoholic beverages to guests. Answer questions on menu selections.Communicate with the kitchen regarding menu questions, the length of wait,recook orders, and product availability. Follow cycle time guidelines for allmeals. Maintain cleanliness of work areas throughout the day. Communicateadditional meal requirements, allergies, dietary needs, and special requests tothe kitchen. Inspect the cleanliness and presentation all china, glass, andsilver prior to use. Monitor and maintain the cleanliness of assigned trolley& tray and ensure room & floor clearance done properly. Communicatewith guests and other employees and ensure staff is working together as a teamto ensure optimum service.SCOPE / BUSINESS CONTEXT?AFull Time position based at JW Marriott Marquis Dubai.?Numberof Direct Reports NA?Titlesof Direct Reports NACANDIDATE PROFILEExperience:?Minimumof 2-year experience of a similar position within a five star hotel?Skillsand Knowledge?Minimumlifting 20 lbs.?Abilityof verbally communicate effectively with guests and co-workers.?Pushing,pulling, bending, stooping, upward reaching?Exposureto cleaning chemicals?Exposureto extreme temperatures?Prolongedperiods of standing and/or walking?Leadershipskills?Trainingand motivating skills?Systems(Micros, Fidelio, LMS, Respack, Info time)Education orCertification:?Highschool diploma or GED; 4 years experience in the food and beverage, culinary,or related professional area.SPECIFIC DUTIESThe followingare specific responsibilities and contributions critical to the successfulperformance of the position:?Openand close shift in accordance with manager's checklist.?Train,maintain and enforce all Marriott service standards using use records, menusand appropriate reference materials.?Properlyexecute revenue and check control procedures on shift.?Maintaina safe and sanitary work environment for all associates and guests.?Ensureroom service is fully staffed and able to handle volume of business;periodically check and assist as necessary.?Providefloor coverage during all meal periods.?Conducttaste panels and menu classes on a daily basis for room service.?Completescheduled inventories of supplies, food, and liquor to check stock andrequisition necessary supplies?Inspectstorage areas for organization, use of First In First Out (FIFO), andcleanliness and rectify any deficiencies?Followproperty key policies, including checking out and returning keys to appropriatedepartments.?Attendand conduct meetings as required.?Ensureall side work is done on a daily basis.?Managean effective repair and maintenance program through the use of work orders,inspections, etc.?Eachassociate expected to carry out, within their capabilities, all reasonablerequests by management.OTHERSafety andSecurity:?Reportwork related accidents, or other injuries immediately upon occurrence tomanager/supervisor.?Followcompany and department safety and security policies and procedures to ensure aclean, safe, and secure environment.?NotifyLoss Prevention/Security of any guest reports of theft.Policies andProcedures:?Followcompany, hotel and department policies and procedures.?FollowsMarriott International Hotels Limited Regional Office policies and procedures?the privacy and security of guests and coworkers.?Maintainconfidentiality of proprietary materials and information.?Ensureuniform, nametags, and personal appearance are clean, hygienic, professionaland in compliance with company policies and procedures.?Protectcompany tools, equipment, machines, or other assets in accordance with companypolicies and procedures.?Performother reasonable job duties as requested by Supervisors and Management.?Workinghours as required to do your job but normally not less than 48 hours per week.GuestRelations:?Activelylisten and respond positively to guest questions, concerns, and requests usingbrand or property specific process (e.g., LEARN, JW Symphony of Service) toresolve issues, delight, and build trust.?Assistother employees to ensure proper coverage and prompt guest service.?Anticipateguests' service needs, including asking questions of guests to betterunderstand their needs and watching/listening to guest preferences and actingon them whenever possible.?Addressguests' service needs in a professional, positive, and timely manner.?Engageguests in conversation regarding their stay, property services, and areaattractions/offerings.?Thankguests with genuine appreciation and provide a fond farewell.?Welcomeand acknowledge each and every guest with a smile, eye contact, and a friendlyverbal greeting, using the guest's name when possible.?Supplyguests/residents with directions and information regarding property amenities,services, and hours of operation, and local areas of interest and activities.Communication:?Answertelephones using appropriate etiquette including answering the phone within 3rings, answering with a smile in one's voice, using the callers' name,transferring calls to appropriate person/department, requesting permission beforeplacing the caller on hold, taking and relaying messages, and allowing thecaller to end the call.?Speakto guests and co-workers using clear, appropriate and professional language.?Talkwith and listen to other employees to effectively exchange information.Working withOthers:?Supportall co-workers and treat them with dignity and respect.?Handlesensitive issues with employees and/or guests with tact, respect, diplomacy,and confidentiality. Develop and maintain positive and productive working relationshipswith other employees and departments.?Partnerwith and assist others to promote an environment of teamwork and achieve commongoals.QualityAssurance/Quality Improvement:?Complywith quality assurance expectations and standards, e.g. GuestVoice and JWMarriott Brand Standard Audit.PhysicalTasks:?Enterand locate work-related information using computers and/or point of salesystems.?Stand,sit, or walk for an extended period of time or for an entire work shift.

Keyskills :
Restaurant Captain/Shift Leader