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Reservations Agent - voco Dubai

1.00 to 10.00 Years   Dubai, United Arab Emirates   24 Jun, 2022
InterContinental Hotels Group
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

At voco?, we?ve created a new hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our new family of hotels are connected by their own sense of style and individual character ? and that?s something we make the most of. Finding the perfect mix of reliability and new experiences. Because we believe that when you respect individuality life gets interesting.At the heart of every great stay is a great host. We think the trick to hosting is to take the time to understand what your guests need, and want. So before they arrive, we find out more about them and how we can make their stay better. Whilst they are with us we give tempting recommendations of our favourite drinks or food, or tips for local experiences that they won?t find in any guide book.

  • Maximize rooms revenue through the conversion of telephone calls into sales
  • Be fluent on all hotel products and services
  • Handle faxes and emails pertaining to rooms reservations
  • Handle room reservations from Tour Operators and Destination Management Companies (DMC).
  • Handle guest queries and complaints relating to Rooms Reservations.
  • Identify Sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management companies.
  • Process smoothly all entry visa requests from Companies with Corporate Accounts with the hotel.
  • Have a thorough knowledge in the operation of Opera Reservations System with main focus on inputting, retrieving and revising room reservations.
  • Maintain an organized file of all future booking correspondence.
  • Maintain an organized file of all billing support documents (i.e. LPO?s, Vouchers, etc.)
  • Maintain accuracy and cleanliness of the PMS Database
  • Ensure market segmentation is accurate for each reservation
  • Merge profiles as encountered
  • Complete understanding and effective use of the Hotel?s telephone system
The ideal candidate must Arabic Speaker and 1 to 2 years of progressive work-related experience in the same role in a 4* or 5* city hotel in Dubai and should be familiar with opera. She/he should have strong capabilities in handling technicality of revenue-generating mediums & organizing, detail-oriented and, with ability to work under pressure of deadlines and ever-shifting priorities in a fast-paced environment. Also must be a team player, have strong interpersonal skills, and work well independently as well as part of a team, flexible attitude and ability to adapt to changing priorities and business needs.

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