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Reservation Specialist Holiday Homes

1.00 to 10.00 Years   Dubai, United Arab Emirates   01 May, 2023
The Ultima Vacation Homes
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
Salary$1,500 - $2,000
IndustryHospitality & Accomodation
Functional AreaNot Mentioned

Job Description

Role Summary:The reservation Specialist is the first point of contact with the customers. S/he will provide booking and reservation services this includes answering customers questions, assisting in rental services and rental payments and monitoring all the reservation daily. S/he will be working with customers over the phone, in person, or via email and strive to provide excellent customer service.Position Location: Dubai, UAEBusiness Industry: Vacation Home Rental or Property ManagementMain Duties and Responsibilities:

  • Actively managing direct reservations from multiple sources and working with a team for leading the customer experience cycle. Managing external reservations through different channels Direct sales for prospective corporate clients
Maximizing booking revenue through price adjustments based on market studies for the propertiesassigned. Establishing and maintaining relationships with current and prospect
  • property owners and reservations manage.
  • Understand the Pricing and Revenue strategy to ensure that bookings accepted are within the company guidelines. Selling and promoting reservation services.
  • Prepare all the supporting documentation for the Guest Relations Manager and manage all phone and email queries relating to any accommodation.
  • Liaise with housekeeping regarding check-in and check-out dates and times, ensuring they are aware of the cleaning needs and accommodation requirements prior to guest arrival.
  • Confirm guest arrival details to Guest Relations Manager, including flight details, arrival and departure times and destination details. Receive online booking payments by issuing invoices in conjunction with payment gateway link.
  • Input guest reservation details in the DTCM system online. Notify the Finance Manager of the report received monthly from DTCM regarding Tourism Dirham Fee amount due for previous month.ÿ

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