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Reservation Manager InterContinental Dubai ina

1.00 to 10.00 Years   Dubai, United Arab Emirates   21 Aug, 2022
InterContinental Hotels Group
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

As the world?s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental? brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience. If you?d like to embrace a wider world of experiences and opportunities, we?d like to welcome you to join InterContinental Dubai Marina as Reservations Manager.InterContinental Dubai Marina is a Five Star luxury hotel in the heart of Dubai Marina with 328 rooms and residence suites, flexible event space and restaurants & bars. With over 30 languages and countries represented by the staff, the hotel weaves together an international five star presence.This role is a key member of the hotel management team and working closely with the Revenue Manager. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Maximize hotel revenue, RevPAR, GOP and guest satisfaction by making sure that all reservation enquires are professionally, and promptly handled
  • Motivate, and develop the reservations team on an ongoing basis
  • Recruiting, training and development of reservations staff
  • Delivers a pro-active sales culture within the department, exercising and ensuring proper selling and up-selling techniques are implemented to generate maximum revenue for the hotel.
  • Managing third party sites and agents to control inventory, handle close-out dates and overbooking situation
  • Ensure the proper implementation of reservations procedures and the team to meet stretched targets
  • Generate a culture of high quality standards of customer service, selling techniques, and billing and processing contracts.
  • Maintains accurate records of data essential to future business plans and generates weekly and monthly reports required by the management
  • Handle and resolve guest issues in a positive manner so as to protect company revenue and result in guest satisfaction
Qualifications:
  • Previous experience working as a Reservations Manager or Assistant Reservations Manager for five star hotel
  • Demonstrate excellent presentation, negotiation and communication skills with customers and other hotel departments
  • Ability to effectively manage and motivate the individuals within your team to support them in achievement of their personal development goals
  • Knowledge of Opera is desirable
  • Confidence in working towards agreed goals and achieving targets
  • Strong training and development skills so you can share your abilities and experience with others

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