| Job Location | Dubai, United Arab Emirates |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
Reservation AgentABOUT THE BRANDOur name, Shangri-La, was inspired by James Hiltons legendary novel Lost Horizon . Hiltons book was about a tranquil haven in the mountains of the Himalayas, called Shangri-La, which cast a spell on all who resided there. Shangri-La Hotels and Resorts began in 1971 with our first luxury hotel in Singapore. Today, the group comprises over 100 hotels and resorts in key cities in the Asia Pacific, North America, Europe, and the Middle East. Based in Hong Kong, we are expanding globally with developments underway throughout Asia, Australia, and the Middle East.ABOUT THE PROPERTYShangri-La Jeddah will be housed in a prominent development with a 235-room hotel and serviced residences in Jeddah, the second-largest city in Saudi Arabia and the principal gateway to Mecca. Offering stunning views over the water, the hotel will feature four restaurants, function areas totalling 2,118 square meters, a luxury spa and fitness areas, a swimming pool, a childrens club, and several lounges.Job Summary:To be responsible for providing the most efficient and courteous hotel reservations service and to undertake other duties and responsibilities as required by Management.Responsibilities:* To be familiar with all Shangri-La?s hotel policies and procedures. * To be well-versed with the facilities and services offered by the hotel. * To ?master? the room product in terms of rates, layout and physical attributes, breakdown/configuration, benefits and amenities. * To be well-versed in all reservations handling and process, proficient in operating the reservations systems and equipment. * To provide prompt, courteous and efficient service at all times. To answer the phones within three rings. * To upsell whenever possible to maximize occupancy and revenues. * To fully understand market segmentation to accurately ?qualify? reservations. * To handle incoming reservation requests/correspondence, confirming or regretting on the day received. * Contact: Recruitment Team * Reference: CatererGlobal/131807 * Job ID: 96723463Reservation AgentinJeddah + 10 milesPersonalised ads and content, ad and content measurement, audience insights and product development Ads and content can be personalised based on a profile. More data can be added to better personalise ads and content. The performance of ads and content can be measured. Insights about audiences who have viewed the ads and content can be extracted. Data can be used to build or improve user experience, systems and software.
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