| Job Location | Dubai, United Arab Emirates |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Hospitality & Accomodation; Travel Agency; Events Management |
| Functional Area | Not Mentioned |
Job SummaryHandling Corporate Travel Management which may range from straightforward tasks such as booking direct flights to coordinating entire travel experiences including itineraries, accommodation, transport, tours and visas.Responsibilities and DutiesHandling incoming requests:? Strong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the customer? Provide travel quotation and general travel advice to our corporate accounts? Responds to requests accurately and completely? Excellent knowledge and application of travel supplier rules? Maintains, actively communicates and seeks expansion of current knowledge of the state of the various travel industries supported? Provides the customer with the required industry information, such as low fares, exchange costs and penalties? Can fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)Problem Solving:? Appropriately responds and resolves customers inquiries? Anticipates and provides assistance on potential challenges that may arise for the customer? Performs follow-up as needed and within the time frame promised to the customer? Proactively provides feedback to management to avoid future customer issues? Appropriately displays empathy and acknowledging statements to diffuse emotion during adversityQuality:? Consistently exceeds individual and team goals? Completes reservations with minimal errors? Provides the customer a full recap of the confirmed itineraryService Excellence:? Responds to the customer promptly? Provides the customer his/her undivided attention? Listens and captures information from the customer? Responds appropriately? Asks questions targeted to encourage complete responses? Creates rapport with the customer? Matches the customers tone and pace? Keeps the interaction moving forward? Offers suggestions to the customer and anticipates needs? Is mindful of the client service level agreement in all transactionsTeamwork:? Seeks opportunities to review operational processes and the commercial relationship with customer and provides suggestions for improvement? Volunteers for additional tasks? Actively supports other team members within and across teamsCommunication:? Uses positive language and word choices to avoid negative customer reactions? Matches the customers tone and pace? Uses correct grammar in interactions
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