Research Manager

Job Description

Company DescriptionNow it?s your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We?re looking for the brightest and best to help us reach our goals and we?ll also help you reach yours. Your success is our success as you grow stronger in your career. Join us and leave a legacy of your own, as a pioneer in both the company and the industry.About FABRIC (FAB Research & Innovation Center) As digital transformation continues to reshape our world. FAB recognises the power of collaboration and co-creation as a driving factor to empower success and Grow Stronger. FABRIC Collaborates with teams across the bank to inspire creative thinking and deliver tangible innovation that works. FABRIC?s role is to serve as a critical enabler of innovation and FAB?s wider digital transformation agenda in this era of continuous change. FABRIC focuses on designing customer-facing solutions to meet the unique and rapidly changing needs of the Bank. Through the right mix of creativity, technology and expertise, FABRIC enables FAB teams to solve business challenges in an accelerated way by working collaboratively. FABRIC is a platform to develop new products, services and solutions with partners, startups and technologists. Our vision is to create a culture of tangible innovation throughout the Group. One that engages FAB employees to create sustainable ideas that generate business and commercial value. FABRIC is made up of 5 key components: - Co:Create: Enables teams across the bank to solve business challenges through the right mix of people, process and technology - FinTech: Engage the maturing fintech ecosystem. Better identify, validate & work with fintech companies - Research: Research and user testing to enable real customers to validate projects and initiatives - Innovation Strategy: A program to engage staff across the bank to inspire, educate and enable teams to leverage the lab and its toolkit - Product Design: Design center of excellence. Championing design principles and craft across the bank.

• The Research Manager will manage research activities in Research (a core component of FABRIC). This team ensures UX research, insights and best practises continue to make a positive impact on the banks customer experience.
• The ideal candidate is curious about people and their engagement with technology, and has exceptional behavioural data analysis skills. He/She will ensure UX research methods, insights and best practises continue to add measurable value to key digital projects for the bank. Many of the projects are focused on digital & product experience including customer testing, focus groups, field research, quant and trends.
• The Research Manager will have an entrepreneurial spirit, is a strong leader and team player, with the ability to build influence and evangelise research methods across the bank. With a strong focus and passion for turning research data into actionable insights.

• Experience in UX Research and/or Interaction Design
• Experience applying a balanced mix of qualitative and quantitative methodologies
• Delights in answering questions with data.
• Experience in prototyping tools like Invision for creating wireframes, sitemaps, flow diagrams
• Passionate about industry and UX trends, sharing or applying them where feasible
• Well-verserved in human-centered design principles
• Excellent presentation skills 8. Impeccable personal time management

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