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Relationship Associate

1.00 to 10.00 Years   Dubai, United Arab Emirates   29 Apr, 2022
Banking LLC
10 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
Salary$1,000 - $1,500
IndustryBanking; Call Centers & Customer Care Outsourcing
Functional AreaNot Mentioned

Job Description

Company Name : Confidential (The team will reach out to you in case your CV is shortlisted for the role)Job Location : Dubai, UAEPosition Title : Relationship AssociateSalary & Benefits : Fixed Salary ? AED 6200 + Visa, Medical Insurance, Relocation Allowance, Initial Accommodation, Joining Air Ticket, Incentive basis performanceJob Purpose :To resolve the customers query at the first opportunity across a range of channels (phone ,chat , email) . Where appropriate provide tailored education about our channels, products and services building trust in the bank?s digital platform.Job Responsibilities :

  • Answer all customer contacts professionally and accurately in line with the latest guidance.
  • Identify the needs of the customer through effective listening/questioning helping them achieve their best outcome.
  • Respond to queries politely and educate customers with regards to banking products and services.
  • Be a role model for the banks digital service promoting usage at every opportunity.
  • Use available support tools to problem solve and resolve queries remove the barriers.
  • Educate customers and resolve customer Internet Banking inquiries and general complaints
  • Complete accurate system notes and updates
  • When unable to resolve at first touch route accurate service requests to appropriate departments
  • Provide precise and accurate information to customers challenging processes where appropriate.
  • Follow up with customer calls where necessary

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