| Job Location | Dubai, United Arab Emirates |
| Education | Bachelor's degree / higher diploma |
| Salary | Not Mentioned |
| Industry | Distribution, Supply Chain & Logistics |
| Functional Area | Not Mentioned |
Resolve service tickets raised by appropriately analyzing the same, resolving the issue locally/remotely or escalating the same.Act as the initial point of contact for all computer and software related concerns from users.Maintain and effectively monitor the LAN and WAN networks for timely identification and resolution of problems. Provide timely support in areas of printer settings, laptop/PC configurations, provide first level software and application support.Create and maintain documentation pertaining to troubleshooting and usage of software and hardwareRespond to, prioritize and provide detailed reports for technical support requestsIdentify and assess support issues for cause, resolution, and potential trends.Install and maintain computing hardware and software solutions that utilize industry best practices to meet corporate objectivesProvide users with guidance and recommendations in the most effective use of technologyMaintain asset management of hardware and software inventoriesCreate required reports in response to management needsPreferable to have Certification in current Microsoft and Cisco technologies.Knowledge of office automation technologies and computer peripherals, such as printers and scannersKnowledge of networking fundamentals and security practices, and anti-virus programsAbility to perform remote troubleshooting and provide user-friendly instructions
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