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Receptionist - Sales

1.00 to 10.00 Years   Dubai, United Arab Emirates   21 Jul, 2023
British Dance Academy
2 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationBachelor's degree / higher diploma
Salary$500 - $1,000
IndustryTraining & Education Center
Functional AreaNot Mentioned

Job Description

We are a start-up Dance school looking for a motivated, customer-focussed Receptionist-Sales to the join the team!The main purpose of the Receptionist - Sales will be to manage and deliver an exceptional client experience by projecting the mission, vision and values of the academy whilst growing the academy?s client base and revenue.The main job duties and responsibilities are:

  • Convert new clients and retain existing clients by ensuring that they are satisfied with the academy?s services and products. Follow-up with existing clients for package renewals and follow-up with new clients for trial conversion.
  • Monitor client feedback, resolve issues quickly and proactively address potential problems. Work with the CEO to ensure that client feedback is incorporated into service improvements.
  • Increase the value of the client base. Identify opportunities to promote, upsell and cross sell additional services such as additional classes/subjects, package upgrades, private lessons, examinations, performance opportunities and products.
  • Adhere to and ensure full compliance of all student support policies and procedures. Maintain accurate records of client information, class attendance and payments.
  • Understand the needs and goals of the clients. Respond to inquiries and provide information about the academy.
  • Ensure the shop and front desk area are well maintained, safe and fully stocked. Manage academy equipment. Report any maintenance issues.
  • Maintain knowledge of academy services and products including features, benefits and pricing.
  • Ensure compliance with all company policies, procedures and values.
  • Any other duties as reasonably requested by the line manager.

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