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Receptionist for 4 Star Hotel

5.00 to 10.00 Years   Dubai, United Arab Emirates   19 Jul, 2019
Grand Central Hotel LLC
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryHospitality/Tourism/Travel
Functional AreaNot Mentioned

Job Description

JOB DESCRIPTIONWelcome guests, check in /check out, deal with guest queries, provide prompt and professional guest service, attend to guest requirements and ensure guest satisfaction.DUTIES & RESPONSIBILITIES

  • welcome and greet guests?
  • answer and direct incoming calls
  • inform guests about the hotel rates and services
  • make and confirm reservations for guests
  • ensure proper room allocation
  • register and check in and check out guests
  • verify guests payment method and imprint credit cards for authorization
  • issue room keys and direct guests to their rooms
  • maintain clear and accurate records of guest room bookings
  • compute all guest billings, accurately post charges to guest rooms and house accounts
  • receive and transmit messages for guests
  • retrieve mail, packages and documents such as faxes for guests
  • listen and respond to guest queries and requests both in-person and by phone
  • provide accurate information about local attractions and services
  • liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
  • complete and maintain any incident reports, daily activity reports or other reports requested by management
  • review accounts and charges with guests during the check-out process
  • process accurate payment of guest accounts
  • inform housekeeping when rooms have been vacated and are ready for cleaning
  • monitor visitors to the hotel
  • enforce rules and policies of the hotel
  • maintain a neat and orderly front desk and reception area
?KEY COMPETENCIES
  • customer service oriented
  • ability to multitask and prioritize
  • professional appearance and attitude
  • effective verbal and written communication skills
  • ability to handle stress and stay calm under pressure
  • with good decision making, judgment skills and conflict resolution skills
  • flexible regarding work schedules
  • ability to respond appropriately to diverse customers and guests

Keyskills :
Receptionist

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