Greet every guest in a friendly and welcoming manner on their way in/out of, club˙
Take payment for glove and gears hire, hand wrap purchase etc.
Build relationships and loyalty with current and new Members.
Welcome first timers with a brief tour, instructor introduction and follow up after class.
Manage the flow of guests coming in and out of the club
Track class occupancy and complete attendance report.
Appropriately handle sensitive information (credit cards, bank details, personal information).
Maintain a clean and organized work area
Carry out ?follow up? and ?service calls as per SOP
Always communicate in a respectful and courteous way using English language.
Be a regular presence on the studio floor to be trusted and known by all members.
Receive customer service and sales training from Sales Manager/Sales Coordinator.
Maintain self-control and behavior when dealing with guests at all times.
Track member progress and interactions.
Use appropriate ?language? when answering telephones or emails.
Learn members names and use them whenever appropriate.
Follow all given SOP?s.
Communicate any relevant information to coaches
Job Type: Full-timeSalary: 2000 - 3000 AED per monthAbility to commute/relocate:Ability to work with gym management and classes time table softwares˙Dubai: Reliably commute or planning to relocate before starting work (Required)Experience:receptionist: 2years (Preferred)Language:English
