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Reception Supervisor

1.00 to 10.00 Years   Dubai, United Arab Emirates   23 Nov, 2022
Al Futtaim Group
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryAccounting
Functional AreaNot Mentioned

Job Description

Reception Supervisor - Multibrand | Al Futtaim Auto Center | AutomotiveOverview of the roleWe are currently looking for experienced Reception Supervisor to work for Al Futtaim Aftersales Services in Dubai. You will be responsible in delivering customer excellence and build a strong relationship with the customers with the aim of being the Auto Center of choice for all models vehicles.You will handle every facet of the site and work with Site Service Manager/Regional Manager to run an efficient and profitable Auto Center through cost controls, achievement of operation & financial objectives & KPI and the maintenance of all service records.What you will do

  • Work with the Service Manager to ensure that the strategic plan for the business is implemented which increases the retention of customers via exceptional levels of customer satisfaction
  • Organise, direct and control the activities of the site to exceed budgets, ensuring optimum use of all personnel and facilities resource
  • Plan, direct and supervise all aspects of the site operations, ensuring full utilization of the facility and resources
  • Ensure technical and process support to all staff and customers to ensure the ?Fix it Right? ratio is maximized
  • Ensure that the site stock and inventory levels are in order to maintain an efficient and operational site
  • Establish and maintain process ensuring that all vehicle repair and other work is carried out within an operational framework and to a standard that meets or exceeds all relevant legislation, good practice guidelines and delivers first class customer service.
  • Accountable for site customer satisfaction (CVS & NPS) scores and action plans

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