Greet and welcome guests as soon as they arrive at the organisation?s reception area.
Direct visitors to the appropriate persons and offices they are visiting after doing due diligence.
Answer, screen, and forward incoming phone calls.
Receive, sort, and distribute correspondences.
Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, company brochures and magazines/ newspapers).
Provide basic and accurate information in-person and via phone/email.
Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).
Order front office supplies and keep inventory of stock.
Update calendars and schedule meetings.
Assist with travel and accommodation schedules and prepare vouchers where necessary.
Keep updated records of office expenses and costs.
Perform other clerical receptionist duties such as filing, photocopying, transcribing, and scanning.
RequirementsEducation and Qualification Requirements
Bachelor?s degree or its equivalent in a Social Sciences or related discipline.
Minimum of three (3) years relevant work experience.
Skills and Competencies
Proven work experience as a Receptionist, Front Office Representative, or similar role.
Hands-on experience with office equipment (e.g., computer and printers).
Professional attitude and appearance.
Solid written and verbal communication skills (preferably English and Swahili).
Ability to be resourceful and proactive when issues arise.
Excellent organizational skills.
Multitasking and time-management skills, with the ability to prioritize tasks.
