| Job Location | Dubai, United Arab Emirates |
| Education | Diploma; Graduate |
| Salary | Not Mentioned |
| Industry | Hospitality / Medicare / Account Management Secretary / Front Office |
| Functional Area | Not Mentioned |
Reception Guest Services AgentJob Location : Dubai, United Arab Emirates:•Greet and welcome guests, visitors, suppliers, answer telephone calls providing a warm, timely welcome in line with our brand standards.•Answers guest related queries and provides information for promotions, room prices, activities and events in the surrounding area to provide accurate information to guests•Ensure payments are made with according to the cash handling procedures and Process accurately and efficiently all reservations and cancellations•Identify corporate leads and build long-term relationships•Drive online name mentions and promote customer feedback•Understand the online guests feedback and explore options for improvement•Carry out general office duties, including correspondence, emails and filing to ensure the smooth running of the reception area Maintain appropriate stock of supplies and reception stationaries•Effectively communicate with all departments on all guests requests and complaints for smooth service delivery•Ensure safety of all guest in line with the safety procedures and guidelineRequirements :•Customer-oriented approach.•Excellent communication skills.•Strong attention to details.•Flexible, agile and able to work under pressure.•Ability to work both independently and in a team.•Proactive and excellent organizational skills.•Ability to provide exceptional customer service to our guests.Experience :•You will be likely to have minimum of one year experience in Reception department of a hotel.•Knowledge of Opera (PMS).•High School Diploma preferred.•Arabic language is an advantage
Keyskills :
Knowledge of Opera (PMS)
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