Responsible for Company Leads generated from several marketing channels such as: Portals, Company Website, Social Media, Email Campaign, other online platforms, and Offline Marketing
Respond to online property inquiries from customers visiting various online portals (Property Finder, Bayut, Dubizzle, Houza, Property Booster, and many more)
Monitor and Track Leads on a daily basis
Do warm calls and quality assurance calls
Report all complaints/concerns/issues affecting customer satisfaction
Effectively manage lead volume according to a complex set of standard operating procedures.
Effectively utilize proprietary Customer Service Management(CRM) software applications
Regularly monitor lead queues and use decision-making abilities to take appropriate action
Field customer service-related calls from additional lines of business
Generate Reports on a daily, weekly, and monthly basis
Perform other duties and responsibilities as assigned.
